Step one: Filled out application online through Giant Eagle's website. Step two: Was contacted within a few days by a corporate recruitment representative who conducted a phone screening--real basic, predictable questions about past experience, customer service, etc. At the end of the call she asked to set up an in-person interview. Step three/four: The in-person interview was conducted by both the recruitment rep and the store manager. In my instance both interviews were held back-to-back, but I know there were times when my manager was not always able to be there the same day as the recruiter's interview. Again, standard predictable questions about what you would do in various customer service situations and about your most and least challenging experiences at prior jobs. If he/she extends a job offer to you, you'll sign off for the background check and drug test, and as long as you pass those they'll call you within a few days of the offer to set up a group training workshop.