Gong Customer Success Manager interview questions

Applied online and a few days later received an email from a recruiter about scheduling a phone interview. I replied back a day or so later with some days and times to chat. I received nothing in response. A week after receiving the initial email to schedule a phone interview, I received the generic 'denial' email, which made no sense. This is tacky and unprofessional on their part, because 1. since it was a generic 'denial' email there were no apologies for being unresponsive and 2. how are you going to send a generic 'denial' email stating that my skills were not a match when the recruiter emailed me stating they were interested in learning more about my skills? And 3. if the position was filled then why not convey that? This brief experience left a bad impression about this company and how it handles their hiring process...

Overall, the interview process was executed with professionalism. The recruiter scheduled the initial call and follow up regarding next steps was clearly communicated. Prior to the onsite interview, I had a phone screen with the VP of Customer Success. Shortly after our conversation, the recruiter reached out to schedule an onsite interview with both the Manager and VP of Customer Success. The final interview was a Zoom meeting with the COO. Given my interview experience with Gong, I was surprised to see the negative reviews on Glassdoor. Perhaps Gong has made mistakes in the past, but they seem quick to make the appropriate changes to improve the overall interview processes. Everyone made an effort to be involved and engaged.