Customer Success Manager applicants have rated the interview process at Gong with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 67.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 30 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Gong overall takes an average of 23 days.
Common stages of the interview process at Gong as a Customer Success Manager according to 16 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 19%
Group panel interview: 14%
Background check: 14%
Drug test: 7%
Presentation: 5%
Other: 5%
Skills test: 5%
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Gong has a very extensive interview process. Be prepared for it to last about 2 months. Everyone who I talked to has been very professional and is an expert at their role.
Interview questions [1]
Question 1
General interview questions but also a mock QBR presentation.
I applied through an employee referral. I interviewed at Gong (Chicago, IL) in May 2026
Interview
The interview process was very straightforward with 4 rounds. One initial recruiter screen, hiring manager, mock presentation, and final meeting with a senior leader. All of which, were scenario based questions and insight into one’s professional career experience. I appreciated the thoroughness and professionalism of the team
Interview questions [1]
Question 1
What would one of your past leaders and cross functional partners say about you?
I applied online. The process took 2 weeks. I interviewed at Gong (Phoenix, AZ) in Jul 2022
Interview
Zoom interview, but I could tell from the beginning there was something, a hard skill, I was missing so they were not really interested. I am not sure what the tool or skill was...
I applied through a recruiter. The process took 1 day. I interviewed at Gong (Boston, MA)
Interview
Really disappointed with my experience with Gong, I use their product and think it’s great. I didn’t officially apply for the role but was contacted by the recruiter for an exploratory chat. After a couple of questions around my background, the recruiter immediately decided that I should be put forward for a less senior role despite my experience and I didn’t get a chance to ask a few questions and the recruiter said they had to run and could only answer 1.
Although I didn’t officially apply, I received a rejection email which I find insulting especially as this was meant to be an exploratory chat.