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      Grubhub

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      Customer Care Specialist Interview

      Apr 25, 2014
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Grubhub (Chicago, IL) in Jan 2014

      Interview

      phone interview group interview then one on one
      1

      Other Customer Care Specialist Interview Reviews for Grubhub

      Customer Care Specialist Interview

      Jan 3, 2019
      Anonymous Interview Candidate
      Chicago, IL
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Grubhub (Chicago, IL) in Dec 2018

      Interview

      After submitting an application, there was a phone screening and then an "open house." The open house consisted of a group informational meeting and then individual interviews. GrubHub did a great job keeping their applicants as informed as they could. It was also very helpful to spend time with their current employees.

      Interview questions [1]

      Question 1

      Describe a time where you had to offer a suggestion to someone in a higher position than you.
      Answer question

      Customer Care Specialist Interview

      Oct 25, 2018
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Grubhub (Chicago, IL) in Oct 2018

      Interview

      Went to a hiring event at GrubHub Corporate headquarters in downtown Chicago. Whole process took about 2 - 3 hours total. It was mostly waiting and then a 15 minute interview with a low level HR representative. Heard nothing for about 4 weeks. Then got a call asking me if I was still interested in the position. I told her ABSOLUTLY YES! She told me that i would hear back within a week. Got and offer 3 days later and accepted.

      Interview questions [1]

      Question 1

      Tell me a time that you dealt with and angry customer and how did you handle it?
      Answer question

      Customer Care Specialist Interview

      Aug 12, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Grubhub

      Interview

      If you got an interview you have the job. They honestly wouldn't bother calling you in if your resume wasn't matching the role description. Every person I seen come through here for an interview was in training the next week. Welp, anyway. I had a very phone interview, they then called me in to conduct a in person interview. I was interviewed by two managers. The questions were customer service related questions. They also asked what was my favorite food. I said tacos. They laughed and walked me to the elevator and told me to expect a call in a week. I was offered the job two days later.

      Interview questions [2]

      Question 1

      What is your favorite food?
      Answer question

      Question 2

      Name a time you received great customer service.
      Answer question

      Grubhub interviews FAQs

      • Customer Care Specialist applicants have rated the interview process at Grubhub with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 59.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Care Specialist roles take an average of 16 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Grubhub overall takes an average of 18 days.
      • Common stages of the interview process at Grubhub as a Customer Care Specialist according to 16 Glassdoor interviews include:

        One on one interview:  22%

        Group panel interview:  20%

        Phone interview:  20%

        Background check:  14%

        Personality test:  6%

        Drug test:  6%

        IQ intelligence test:  6%

        Skills test:  4%

        Presentation:  2%

        Other:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Driver(204) ;
        2. Delivery Driver(75) ;
        3. Account Executive(72) ;
        4. Sales Executive(57) ;
        5. Software Engineer(46) ;
        6. Senior Software Engineer(44) ;
        7. Account Manager(43) ;
        8. Sales Representative(42) ;
        9. Inside Sales Representative(41) ;
        10. Independent Contractor(33) ;
        11. Inside Sales Executive(30) ;
        12. Operations Specialist(29) ;
        13. Customer Service Representative(28) ;
        14. Sales(28) ;
        15. Food Delivery Driver(26) .


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      Jobs at Grubhub

      3 jobs in United States
      Grubhub Driver - Philadelphia, PA - Fast Cash, Flexible Work!
      Philadelphia, PA
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      Grubhub Driver - Westchester, NY - Fast Cash, Flexible Work!
      Maplewood, Westchester, NY
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      Grubhub Driver - Edison, NJ - Fast Cash, Flexible Work!
      Edison, NJ
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