Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      HGS

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: HGS reviews | HGS jobs | HGS salaries | HGS benefits
      HGS interviewsHGS Customer Care interviewsHGS interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Care Interview

      Aug 3, 2012
      Anonymous employee
      Quezon City, National Capital Region
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HGS (Quezon City, National Capital Region) in Apr 2010

      Interview

      First, would undergo Initial interview. You would be asked with questions that are found in your resume. Questions would also include if you would be amendable in working in shifts, weekends and holidays. You might be asked of hypothetical questions wherein they check on how articulate and spontaneous you are. If you pass the Initial interview you would be endorsed to take the call simulation. After the call simulation and you pass the test you would then undergo a panel interview. With panel interview anything under the sun kind of questions can be asked. It's very tricky because you wouldn't know on what kind of answer they are looking for. A tip for panel interviews is that, since what they asked are questions that are out of this world you might as well answer them with out of this world answers. Then after the panel interview would be the final interview then if you pass the final interview you would get a job offer.

      Interview questions [1]

      Question 1

      How would you sell ice to an eskimo?
      1 Answer
      2

      Other Customer Care Interview Reviews for HGS

      Customer Care Interview

      Feb 9, 2014
      Anonymous employee
      Quezon City, National Capital Region
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at HGS (Quezon City, National Capital Region) in Apr 2012

      Interview

      You go through a multistep process starting jn the afternoon that will stretch to the evening if you keep passing the stages. First is a general assement by an HR rep to determine your fitness for the account you are applying for. Your English must be excellent for the financial account. If you pass, you will sit in the airport style applicant seating area until they are ready for you to take a series of assessments. Comprehension, typing, and personality. If you pass here, you may be able to take a panel interview with at least 3 representatives from the training, operations, and HR departments. If you pass the panel, your good. You're in and congrats. Big Money awaits you if you perform.

      Interview questions [1]

      Question 1

      Be prepared for "what is your greatest weakness" or "why shouldn't we hire you", or something of that ilk, other than that, they are pretty much straight forward."
      1 Answer
      2

      Customer Care Interview

      Aug 6, 2014
      Anonymous employee
      Dartmouth, NS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 1 week. I interviewed at HGS (Dartmouth, NS) in Mar 2012

      Interview

      hiring and interview process was great. and very easy. asked us skill testing questions. also it does include sales portions of the job. which is unclear going in the interview.