Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good people and teams mates." ((in 132 reviews)); "Work environment is good and friendly" ((in 129 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "good working environment and work satisfaction" ((in 92 reviews)); "Good work culture and seniors support" ((in 86 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 436 reviews)); "Poor management and will not appreciate hard work" ((in 223 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 198 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Jun 17, 2026

Amazing company!

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

Great management and supportive team. Incredible benefits Team meetings annually. Work-life balance. HR is very active & one call away.

Cons

Strict SL policy. My account has very limited staffing.

5.0

Jun 9, 2026

Supportive training in a fast-paced environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training provided, very supportive throughout the learning phase Great place to work

Cons

Nothing i can think of

HGS Response

2w

Thank you for your kind words and positive feedback! We're delighted to hear that you found the training and support valuable. Wishing you continued success and a rewarding journey at HGS.

3.0

Jun 2, 2026

Work from home flexibility but limited salary growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home, good timing of shifts

Cons

base salary - not easy promotions

HGS Response

2w

Thank you for your feedback and for being part of HGS. We appreciate your insights. If you'd like to share more, please reach us at talk2us@hgs.com. Wishing you all the best.

Viewing 1 - 3 of 5,007 Reviews

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Jobs at HGS

MNC COMPANY IS HIRING -DAY SHIFT

Trainee Process Consultant

Karnataka

View job

HGS

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Amazing company!

Supportive training in a fast-paced environment

Work from home flexibility but limited salary growth

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