I applied online. The process took 2+ months. I interviewed at HSBC
Interview
3 Online tests. Numerical(graphs/%/charts) test, comprehension test, situational judgement test. You have to wait for an email to progress to each assignment.
(3 weeks later)
Face-Face 40mins.
Background checks during decision-making process
(3 weeks later)
Feedback on successfully completing interview stage
Offer made and contract emailed
Start date 4 weeks after Contract emailed
Interview questions [1]
Question 1
Elaborate on a time where you have had to make an improvement
I applied in-person. The process took 3 weeks. I interviewed at HSBC
Interview
Pleasenr. Very formal, however staff interviewing were lovely and made me feel comfortable and st ease. I had 2 interviewing me. About 5 questions were asked, and last approx 45-60mins
Interview questions [1]
Question 1
Tell me about HSBC and the role you’ve applied for
face to face interview, length in around 30 minutes, with H R manager, at HSBC Olympic Office. Keen competition as there are 10 other candidates waiting behind me, but all of them looks like experienced hire.
I applied online. The process took 2 weeks. I interviewed at HSBC (Hong Kong) in Oct 2022
Interview
A Zoom interview with some basic calculating and role play (e.g. counter staff assists customer to pay his credit card bills that is in a hurry) to see your reaction and handling with customers.
Interview questions [1]
Question 1
Basic calculating and role play (e.g. counter staff assists customer to pay his credit card bills that is in a hurry) to see your reaction and handling with customers
Customer Service Officer applicants have rated the interview process at HSBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at HSBC as a Customer Service Officer according to 1 Glassdoor interviews include:
Personality test: 17%
Skills test: 17%
One on one interview: 17%
Background check: 17%
Phone interview: 17%
IQ intelligence test: 17%
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