Customer Service Representative applicants have rated the interview process at Hilti North America with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 33 days to get hired, when considering 89 user submitted interviews for this role. To compare, the hiring process at Hilti North America overall takes an average of 30 days.
Common stages of the interview process at Hilti North America as a Customer Service Representative according to 89 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 16%
Drug test: 13%
Group panel interview: 12%
Background check: 11%
Skills test: 11%
Personality test: 6%
Presentation: 4%
IQ intelligence test: 3%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. After, I received an email asking for the best time to speak with one of their recruiters over the phone. I had two phone interviews, one with one recruiter and another interview with a different one. The first one moved to a new role while in my process so I basically had to start fresh with someone who was going to be there the whole interview process. I don't remember a lot about the first recruiter but the second was personal, friendly and easy to talk to. I didn't feel like I was in an interview just sitting down with someone having a normal back and forth conversation. Then later, I spoke with the hiring manager over the phone and email to schedule a face to face interview in Tulsa at their CS headquarters. He was very passionate about Hilti and seemed to have my best interest at heart. After getting a face to face scheduled I traveled to Tulsa for a different personal reason and was going to meet with them while I was in town. Only the weather didn't cooperate and Hilti sent everyone home the day of my interview due to an incoming blizzard. My face to face interview had to be rescheduled. The hiring manager was very apologetic and told me he would definitely be meeting with me at a safer date and time. He traveled to Houston, TX, where I lived, for a recruiting opportunity at a nearby college campus and I was able to drive and meet with him for a face to face interview. This interview was more formal but still felt very comfortable. Then they flu me to Tulsa to have a face to face interview with the District manager, campus tour, comprehensive testing and a ride along with a current customer service representative on the phones. This was the most formal part of the interview process. After it all I was given my offer letter before I left to return to the airport to head back to Houston. My interview process was by no means a normal interview process for Hilti. I have heard many other stories and mine was the longest. October 2013- May 2014.
I interviewed at Hilti North America (Manchester, England)
Interview
Video consultation, quiz, hand on experience and final interview with managers good experience, friendly people, got to see the job first hand to see if it was what I liked also. Good interview
I interviewed at Hilti North America (Savannah, GA)
Interview
Process was great. Recruiter reached out and did initial screening. I had second interview with the area manager who really did a good job getting to know me and passed me on to the final stage interview with the regional manager. I didn’t get the job, but overall it was a great process with the processes, clarity and honesty you’d expect from a good company.
Interview questions [1]
Question 1
What is the most difficult thing you’ve ever faced and how did you get through it?
I applied online. The process took 4 weeks. I interviewed at Hilti North America (Grand Rapids, MI) in Oct 2025
Interview
Phone screen with a Hilti-employed recruiter, interviewed with the regional manager, and a final interview with the director of the territory. My interview with the regional manager lasted almost an hour and a half, but I'm not sure if that is the norm.