Interview process was easy but extremely lengthy for no effective reason. As the reviews said, there are multiple steps to the interview. I experienced 3 steps: 20-min phone interview, 30 min presentation 5 min interview (speed dating), 1 hr Skype interview with case study (4 problems in 15 minutes). First interview was great, they were overly impressed with my resume, easy typical customer service questions, and they liked I knew about the brand from the beginning as a user. Second interview, complete waste of time. I was told via email from California contact that the interview started at 5:00 PM. I got they're a 15 min early, since it's in downtown and rush hour. Did they Presentation didn't start until 5:45 PM, no apologies for starting late or respect of our time. Very unprofessional. Presenter was in town from California, seemed nice but scatter brained and not tech savvy for a tech brand rep. Presentation kept me interested about the company but nothing I didn't already learn through the phone interview. Speed dating interview was brief and not as deep as the phone interview I had the week before. Interviewer seemed too stressed with office responsibilities to be present during the interview. Overall, I think it's in their best interest to scrap this part. Waste of money for them and time for us. The only benefit, I would assume, to see how you look or to sell you on how great they are or not. I got called back for the 3rd interview which was Skype interview with another rep in California. The interviewer, seemed uninterested in the interview, stressed, common thread I guess? I have wealth of experience in almost 10 years graduation from college. However, the interviewer seemed more focused on my high school and college jobs, clubs I was involved with, GPA, how much I made on my W2 last year, and how I got every job, what my role was, and why I left. Recent experience, I understand why, but my filing job in high school is not relevant. Interview was not an organic free-flowing, instead she was reading questions off a list, forced half-smiling here and there. Such a painfully awkward conversation for an outgoing person as myself. The longer the interview went the less I became interested in the company. Interview ended with having to complete a case study, solve 4 customer service issues in 15 minutes. Easy but no direction on how to answer the questions not knowing company's customer service policy. Only briefed on product return policy, which only works for 1 question. Interview process is lengthy and confusing because they want someone qualified with professional experience, overachievers, but they're interview questions are targeting someone who's just graduating from college. Not for me, but hope it's great for you. Let's be honest, it's a glorified call center position, an entry-role. They should know by the first interview, let alone second (real second should be Skype interview), if they want you or not. Complete waste of time and intensity for an entry-role position. Seems like a great company with potential but they're definitely unorganized and need help tightening the ropes in their operation.
