It actually took me a while to get to this point where I'm comfortable writing about and sharing my interview process. I was very hurt when I did not receive an offer. My interview process in total took about a month. It began with a phone interview with a recruiter, which went very smoothly. Just your basic questions and they asked me to run them through my resume. Then I was invited to an "Open Houzz" with other fresh college graduates competing for the same customer service position. Mind you, this was for a very low-paying entry level position and I was probably the oldest one there and I'm only 23. I know I was overqualified (and was reminded multiple times by Houzz interviewers) since my current position is technically a manager. Still, I explained multiple times that I was not passionate about my current position and was eager to learn about and contribute to a company like Houzz. I didn't mind starting at the bottom and am a very hard worker. That's how I got to the position I am in today. I loved the concept of Houzz and truly saw myself doing good things for the company. They were still skeptical. Then I came back for a one-on-one interview two more times after that, with different people. I also did a role play for the customer service position that was challenging but they give you time to prepare. They also give you constructive feedback right away. I took a lot of time off work to do these interviews. I was eager and determined. One of the one-on-one interviews took about an hour and a half and was very bizarre. As many of these reviews mention, they do focus a lot on who you were in high school. I felt very vulnerable as most of my time was spent struggling to recall specific details from a decade ago. I didn't feel that it was a good opportunity to demonstrate my skills or work ethic in any way. They mentioned they were impressed with my high GPA and my heavy involvement in extracurricular activities in both high school and college. For my 4th interview, I was given the opportunity to interview with another department in Houzz because it was more in-line with my skills and background now. I switched gears a bit and began interviewing for this second position, while still being considered for the original customer service position. I felt more comfortable in this interview as the questions now seemed much more relevant and substantial. The interview felt positive and I waited eagerly for the results. After about a week of not hearing back, I assumed they were just trying to decide which department to place me in. Then I received the "Thank you for applying, but no thanks" email. I was devastated as I had committed a lot of time and energy to this interview process and was very ready to commit. The recruiter let me know it was not an easy decision and that she would make no hesitations to contact me if a position were to open up again that seemed more in-line with my skills and background. Houzz interview questions are very open-ended and casually worded, so speak carefully and take your time to construct your thoughts. I remember one of the questions being, "what makes you mad?" or "when's the last time you apologized to someone?"