Remote Technical Support applicants have rated the interview process at IBM with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
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The interview process had several parts. Online testing, language skills test and finally technical & behavioral questions. The online test was the most difficult part I would say. If you speak the languages needed well, it's quite easy. And the technical questions really depend on which level you are applying for.
Interview questions [1]
Question 1
Can you tell us about a situation where you handled a difficult client?
I applied online. The process took 3 weeks. I interviewed at IBM (Toronto, ON) in Nov 2013
Interview
Tier 3 Technical Support. Applied online through the career website.
Got a brief phone interview with the team leader after 2 weeks,
then proceeded to in-person interview at HQ 1 week after that.
The phone interview was about myself and given time to question about the job.
In-person interview with the leader and some members was strictly technical about networking such as routing protocols and questions were open-ended. The deeper you go, the better.
Didn't have HR type Qs.
Interview questions [1]
Question 1
Expected answers were not basic stuff, should be operational and detailed.