Initial phone interview with the recruiter followed by a phone interview with the manager. I was then given a written test followed by an on screen interview. The final on screen interview was 2 hours and split into 4 different interviews back to back.
I applied online. I interviewed at IXL Learning (Raleigh, NC) in Aug 2024
Interview
Phone screening for about 30 minutes. Take home test. Was given a serious of scenario questions on what to do when a customer has a question about the price of the program or wants to know how to sign up. Final Interview. Was in person and virtual. Lasted an hour and a half.
Interview questions [1]
Question 1
How would you communicate with someone who speaks a different language? This person has gone to multiple people but has not gotten the answer they are looking for.
Customer Support Analyst applicants have rated the interview process at IXL Learning with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 31% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at IXL Learning as a Customer Support Analyst according to 2 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
Personality test: 33%
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