I applied online. I interviewed at IXL Learning (Raleigh, NC) in Aug 2024
Interview
Phone screening for about 30 minutes. Take home test. Was given a serious of scenario questions on what to do when a customer has a question about the price of the program or wants to know how to sign up. Final Interview. Was in person and virtual. Lasted an hour and a half.
Interview questions [1]
Question 1
How would you communicate with someone who speaks a different language? This person has gone to multiple people but has not gotten the answer they are looking for.
Initial phone interview with the recruiter followed by a phone interview with the manager. I was then given a written test followed by an on screen interview. The final on screen interview was 2 hours and split into 4 different interviews back to back.
Customer Support Analyst applicants have rated the interview process at IXL Learning with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 31% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at IXL Learning as a Customer Support Analyst according to 2 Glassdoor interviews include:
Personality test: 33%
Skills test: 33%
Phone interview: 33%
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