Customer Service Representative (CSR) applicants have rated the interview process at Ian Martin Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 83.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Ian Martin Group overall takes an average of 7 days.
Common stages of the interview process at Ian Martin Group as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Drug test: 20%
One on one interview: 20%
Group panel interview: 20%
Phone interview: 20%
IQ intelligence test: 20%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Ian Martin Group (Ontario, CA) in Mar 2021
Interview
I applied for the Customer Service Vaccine Scheduling. The process was rather quick. I applied online and 2 days later, I got an email to do the assessment and to pick a schedule for an interview. Interview was done over the phone with someone from a hiring team. After the interview I was offered the job right away. It was the easiest interview I've done. Assessment included: personality quiz, basic computer knowledge, typing test, Outlook simulation. THEY ASK YOU TO USE YOUR OWN CELLPHONE to do the job. (beware)
Interview questions [1]
Question 1
Describe your previous role. Name 3 strengths. How proficient are you using software and what kind of programs did you use. What makes you a good fit for the role.
I applied online. The process took 2 weeks. I interviewed at Ian Martin Group (Toronto, ON) in Nov 2021
Interview
Easy and pleasant
Initially contacted by the talent acquisition manager for initial screening, followed by discussion with technical manager. They initiated the background check and ask for relevant documents to be submitted on the portal
I applied online. The process took 4 days. I interviewed at Ian Martin Group (Oakville, ON) in Jun 2021
Interview
Very smooth and straight forward, the interview process was great. It consisted of three stages where I had to take a computer analytics test in order to evaluate my abilities with different software programs
Interview questions [1]
Question 1
Tell Me About a Time When You Had to Deal With Conflict On the Job