Thank you for sharing your experience—we truly appreciate your feedback. We’re sorry to hear that the process felt unclear and frustrating. Not to be defensive, but as a best practice, good recruiters continue interviewing until an offer is signed. This helps ensure we’re prepared for any unexpected changes and keeps momentum in our hiring efforts. That said, we understand how this can feel discouraging from a candidate’s perspective, and we’re committed to being more transparent about where things stand. We also want to clarify that we do not use “calibration candidates.” Every person we speak with is considered thoughtfully and with respect. As we continue to grow, we often keep strong candidates in mind for future opportunities—even if the current role isn’t the right fit. We’re actively working to improve consistency and communication in our interview process, and your feedback is helping us do that. Thank you again. JAK - VP of Talent Acquisition

Thank you for sharing your feedback on how the CSA interview process went for you. Please accept my apology that the last communication you had about the role was electronic instead of a live call. Although there has been a lot of interest in our open positions, it's our policy that everyone who made space in their schedule to interview with us gets a live call if another candidate is selected. Your time is valuable to us, and I'm sorry that the last step in the process for you was different than you deserved. Thanks, David Chief People Officer