Customer Service Representative applicants have rated the interview process at Independence Blue Cross with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 70% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 48 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Independence Blue Cross overall takes an average of 23 days.
Common stages of the interview process at Independence Blue Cross as a Customer Service Representative according to 15 Glassdoor interviews include:
One on one interview: 22%
Skills test: 19%
Drug test: 17%
Phone interview: 14%
Background check: 11%
Presentation: 8%
Group panel interview: 6%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at Independence Blue Cross (Philadelphia, PA) in Sep 2016
Interview
I applied online , got a phone call the next day, we talked about a few things and I was asked if i could come in to take an audio assessment test,
After taking the test i was advised I would have results by the end of the week, well I received an email 2 hours later letting me know I passed, and I'm able to move on to the next step which was an interview. There were a few other canadiates there as well about 7 others. We were all interviewed by 2 people, the interview went very smoothly, The managers were very nice and welcoming .. After the interview they advised me I would hear back from them by the end of the week. Well the next day I recieved a call, I was told I had a positive interview report and the extended me an offer.
NEXT STEP : DRUG SCREEN/ BACKROUND CHECK.
I interviewed at Independence Blue Cross (Philadelphia, PA)
Interview
The interview process was three rounds. It was over the phone and very pleasant until they dropped me off at the very end with no warning. They just moved on to someone better.
I applied through a staffing agency. I interviewed at Independence Blue Cross (Philadelphia, PA)
Interview
quick, asked about my experience and then explained the role. They provided me the opportunity to ask questions as well. Overall it lasted about 30 mins and the interviewed was very friendly which made me more comfortable.
I applied online. I interviewed at Independence Blue Cross (Philadelphia, PA)
Interview
Interview wasn't a bad experience, some behavioral questions. Interviewer was polite and approachable. The questions were more about how you would deal with certain situations and what experience you had. Also, details about the company and some of what the job entails.
Interview questions [1]
Question 1
About past experience relatable to position applying for.