Customer Service Representative applicants have rated the interview process at Insomnia Cookies with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 71.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Insomnia Cookies overall takes an average of 10 days.
Common stages of the interview process at Insomnia Cookies as a Customer Service Representative according to 4 Glassdoor interviews include:
Phone interview: 25%
Background check: 17%
Personality test: 17%
Presentation: 8%
Drug test: 8%
Skills test: 8%
IQ intelligence test: 8%
One on one interview: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Insomnia Cookies (Texas City, TX) in Jun 2021
Interview
Straight forward and quite easy not too serious or complicated.
You will do well if you already have prior experience or if you don not. have experience. It's a flexible place to work for plus the free cookies.
I applied online. The process took 4 weeks. I interviewed at Insomnia Cookies
Interview
I applied online and after not hearing anything for a month, I thought I was rejected. I received an email asking for my availability for a phone interview. After providing availability, I was scheduled for a 30 min call. The person doing the interviews is actually the person who facilitates the training. The lady said she liked me and thinks I’d be a good fit and she’d like to move forward. I was sent a PDF with a variety of questions such as how would you note this on the account, use the website to answer product questions, correct spelling mistakes, etc. After that was passed, I was called to schedule a second interview with one of the night managers. Although polite, the manager seemed absentminded and asked basic questions that one might think would have been reviewed during the application review before employer contact was even made. Despite positive feedback from the manager, it wasn’t clear if I should be expecting an offer and no timeframe for follow up was given. What strikes me as odd is that the company is not forthcoming with the pay rate. I had to ask on both interviews. The rate on their ad says based on experience, but that doesn’t prove to be true because the hourly rate is very low and doesn’t seem to have accounted for cost of living.
Interview questions [1]
Question 1
A customer purchased cookies for college son and he was missing 3. How would you handle it?
I applied online. The process took 2 weeks. I interviewed at Insomnia Cookies (Detroit, MI) in Feb 2020
Interview
Eh it could be better. No one came during the zoom meeting. Overall it’s okay would try again. So I can continue my career. Idk what else you want me to you or