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Insomnia Cookies

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Insomnia Cookies reviews

3.1

33% would recommend to a friend

(1,045 total reviews)

Seth Berkowitz

26% approve of CEO

23% positive business outlook

Insomnia Cookies has an employee rating of 3.1 out of 5 stars, based on 1,045 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Insomnia Cookies employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

They paid every 2 weeks.

Cons

Managers in charge were incompetent. No prior food service experience. Not servsafe trained. District manager was certified as a proctor and held a class and a test and certified all. Arrived at a store that had no sanitizer connected to their wash system for over a year; a manager who continuously over bought stock and didnt date or rotate the freezer. Stored 3 gallon ice cream rounds under the dunnage racks in the freezer in the floor. Unpaid training and meetings. New stores openings poorly managed and executed.

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Free cookies, startup-like energy that’s interesting experience to have if you’re in your 20’s with literally no other hobbies, family, or children, and the free lunch stipend on Mondays.

Cons

Working here in corporate will be a mistake you’ll realize very quickly after you start. The most unstable, chaotic workplace I’ve ever been a part of. Only after I found a new position did I realize how unreasonable and destructive the management style was. Layoffs and firings occur with absolutely no consideration about the work the individual did and who will pick up those responsibilities to keep the department running. My final year there I had the most offensive, abrasive boss. I was routinely asked at the last-minute (the day before) to travel to locations on the weekends or on Fridays to capture content for marketing purposes when we purportedly had a 4-day workweek. That 4-day workweek isn’t real by the way. It’s used as an PR tactic and hiring ploy, but everyone I worked, with including myself, had to work on Fridays due to last-minute management decisions (like changing the weekend’s deals) so you’d be forced to change all the content plans you made for the weekend at the last-minute. Due to lack of coverage and high turnover, I worked almost every evening, weekend, and holiday digitally for years. The salaries are also extremely low. You end up trauma bonding with your coworkers because of how ridiculous the working environment is, but sadly in the end you’ll all be laid off as the company routinely does layoffs before annual reviews to avoid salary increases. Insomnia is perpetually chasing “what’s cool” at the expense of the mental health of all who work there. If you do end up working there (hey, I get it. The job market isn’t great!), do yourself a favor and get a therapist. You’ll need one.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy job. Calm environment depending on location.

Cons

Policies always changing. Pay not decent. Upper management don't care if you're struggling. They'll tell you to suck it up and deal with it. Especially in the Indianapolis region. No correct training for management.

Viewing 1 - 3 of 1,045 Reviews

Glassdoor has 1,107 Insomnia Cookies reviews submitted anonymously by Insomnia Cookies employees. Read employee reviews and ratings on Glassdoor to decide if Insomnia Cookies is right for you.