Straight forward. Helpful and good structure. No pressure. It was two people. Questions like how would you explain the internet to an older person. Good environment. Professional but casual tech guys.
I applied online. The process took 3 weeks. I interviewed at Instructure (Salt Lake City, UT) in Dec 2015
Interview
I had a phone interview, followed by an in-person interview that last about 20 minutes. During the phone conversation, we went over job description, compensation, and a few general questions asking about the items on my resume. There were two people in my in-person interview, which was again a recap of my resume, experience, and a few questions about my sales and marketing experience.
Interview questions [1]
Question 1
What is a time you feel like you fell short and how did you deal with it?
Customer Service Representative (CSR) applicants have rated the interview process at Instructure with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 56% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Instructure overall takes an average of 21 days.
Common stages of the interview process at Instructure as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Group panel interview: 33%
Phone interview: 33%
Personality test: 17%
Background check: 17%
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