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      Instructure

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      L1 Tech Support Engineer Interview

      Jul 8, 2020
      Anonymous employee
      El Cajon, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 6 days. I interviewed at Instructure (El Cajon, CA) in Jul 2020

      Interview

      Applied thru LinkedIn, Got emailed for a phone interview & had interview with Manager & supervisor next day. They were super chill and recruited me to be yoda’s voice for Halloween

      Interview questions [6]

      Question 1

      What percentage best describes the amount of control you have over your life?
      1 Answer

      Question 2

      If we were to ask your friends, what are 3 character traits that best describe you?
      1 Answer

      Question 3

      It’s a super busy day and there are many people on query on the chat, on the phone, and emails... how do you handle it?
      1 Answer

      Question 4

      Name a time at work or school where two people had an argument over something and how did you go about it and resolve it?
      1 Answer

      Question 5

      If you could change one thing about your previous work, what would it be?
      Answer question

      Question 6

      Name a time where you troubleshooted something and what were the steps to your thoughts of going about it?
      Answer question
      1

      Other L1 Tech Support Engineer Interview Reviews for Instructure

      L1 Tech Support Engineer Interview

      Mar 21, 2023
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Instructure

      Interview

      It was done remotely, given that covid had just hit. There were multiple people in the zoom call, but only one talking. There were technical questions asked as well as interpersonal ones

      Interview questions [1]

      Question 1

      What does an API do?
      Answer question
      1

      Instructure interviews FAQs

      • L1 Tech Support Engineer applicants have rated the interview process at Instructure with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56% positive. This is according to Glassdoor user ratings.
      • Candidates applying for L1 Tech Support Engineer roles take an average of 6 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Instructure overall takes an average of 21 days.
      • Common stages of the interview process at Instructure as a L1 Tech Support Engineer according to 2 Glassdoor interviews include:

        Background check:  33%

        Group panel interview:  33%

        Phone interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(45) ;
        2. Technical Support Engineer(36) ;
        3. L1 Support Engineer(27) ;
        4. Customer Success Manager(23) ;
        5. L1 Technical Support Engineer(18) ;
        6. Sales(18) ;
        7. Senior Software Engineer(17) ;
        8. Regional Director(16) ;
        9. Account Executive(13) ;
        10. Marketing(10) ;
        11. Product Manager(10) ;
        12. Account Development Manager(9) ;
        13. Director(9) ;
        14. Sales Development Representative (SDR)(9) ;
        15. Regional Sales Director(8) .


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