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      Intercom

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      Customer Success Manager Interview

      Jun 7, 2026
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Intercom (London, England) in Apr 2026

      Interview

      The interview from the hiring manager is horrible. He basically just scripts out the context without listening to the conversation then goes to next question. The question he asked never related to any job related topics, also when you ask back job related question, the hiring manager refused to answer. From the job inteview, you already can tell the culture should be toxic & people are individually driven rather than team working.

      Interview questions [1]

      Question 1

      Describe a time when you have to challenge the executive
      Answer question

      Other Customer Success Manager Interview Reviews for Intercom

      Customer Success Manager Interview

      Mar 25, 2026
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Intercom (London, England)

      Interview

      The initial recruiter call was scheduled for 30 minutes but ran to 50, largely due to the conversation following a scripted format. Some basic role-specific questions could not be answered, as the recruiter was based in a different region to the role. This felt misaligned, particularly given the emphasis on reviewing company materials beforehand, which largely mirrored the information shared on the call. The hiring manager joined the interview late and came across as abrupt in their communication style. When asked about company culture, particularly in light of existing online reviews, the response suggested these were an accurate reflection, with limited additional context or balance. I was invited to progress to a third stage, however the preparation provided by the recruiter and accompanying documentation were inconsistent. Guidance on interview approach further reinforced concerns around culture and expectations. I chose to withdraw from the process at this stage.

      Interview questions [1]

      Question 1

      How do you manage success plans
      Answer question

      Customer Success Manager Interview

      Dec 23, 2024
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Intercom (Chicago, IL) in Nov 2024

      Interview

      The interview process was straightforward and well-structured: a phone screen, followed by a 1:1 with the hiring manager, a presentation, and then a panel interview. While I didn’t progress to the final stage, the recruiter initially extended an opportunity to discuss feedback on my performance. However, after I requested to set up that call, I received no response, which was a disappointing conclusion to an otherwise positive process.

      Interview questions [1]

      Question 1

      Give a specific example of customer challenge and how you helped resolve it
      Answer question
      1

      Intercom interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Intercom with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 17% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 13 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
      • Common stages of the interview process at Intercom as a Customer Success Manager according to 6 Glassdoor interviews include:

        One on one interview:  31%

        Phone interview:  23%

        Presentation:  15%

        Group panel interview:  15%

        Other:  8%

        IQ intelligence test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Product Engineer(32) ;
        2. Account Executive(19) ;
        3. Sales(13) ;
        4. Customer Support Specialist(9) ;
        5. Manager(9) ;
        6. Marketing(9) ;
        7. Executive Assistant(8) ;
        8. Sales Development Representative (SDR)(8) ;
        9. Customer Support Engineer(7) ;
        10. Engineering Manager(7) ;
        11. Product Designer(7) ;
        12. Product Manager(7) ;
        13. Senior Software Engineer(7) ;
        14. Customer Success Manager(6) ;
        15. Technical Support Engineer(6) .


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      Jobs at Intercom

      43 jobs in United States
      Principal Customer Success Manager, Enterprise
      Chicago, IL
      ·
      $200K - $239K /yr
      (Employer provided)
      View job
      Principal Customer Success Manager, Enterprise
      San Francisco, CA
      ·
      $222K - $266K /yr
      (Employer provided)
      View job
      Senior Customer Success Enablement Manager
      San Francisco, CA
      ·
      $167K - $199K /yr
      (Employer provided)
      View job
      Manager, Account Executives (MidMarket)
      Chicago, IL
      ·
      $234K - $314K /yr
      (Employer provided)
      View job
      Manager, Account Executives (MidMarket)
      San Francisco, CA
      View job
      View all Customer Success Manager Jobs