Why do you want to join Intercom? Why is this role the best next step for you right now? What would your last boss say are your greatest strength and greatest weakness? When faced with a question you don’t know the answer to how would you go about finding the answer? What software impresses you and why? What software would you consider yourself a power user of? What makes you a power user of this software? What simple change would you make if you could? What is the most interesting thing you’ve learned recently? What’s the most memorable service interaction you’ve ever had with a company (local shop, restaurant, app, global mega-corporation, etc.) Would you rather be achieving your own goals but your team is struggling to achieve its group goals OR struggling to achieve your own goals but your team is achieving its group goals? When you think of the most effective manager that you've ever had, what are the traits that stand out in your mind? What feedback would you offer this manager? The following are items on your todo list for today but you only have time to complete 3 of the 5 things, which 3 would you chose and in what order? 1. Respond to an angry customer that one of your team has escalated to you. 2. Attend your weekly one on one meeting with a star performer on your team. 3. Attend your weekly one on one meeting with a poor performer on your team. 4. Finish preparing analytics data for a meeting with your manager and other support leads in the afternoon. 5. Read through your team's recent responses to see if anyone could benefit from feedback.