I was contacted by the hiring managers. Had a follow up with them and then a call with the recruiter. I was then given a home task to complete. No feedback after that until I basically spammed them. It took almost two months to get an answer from them. They requested to have a phone call. I provided my availability and then I heard nothing again. Until I emailed them again a couple of weeks later, they finally set up a phone call to basically say "you didn't get the job. Unfortunately I didn't get feedback from the teams as to why you didn't get it". This could've been mentioned in an email, two months before. Complete waste of time.
Interview questions [1]
Question 1
The task was a competitive analysis of conversational interfaces (like Intercom) and also some tactical questions as to your product process as a whole.
Pointless. Arbitrary judgment about my previous experiences and unstructured interview. There was no expectation setting other than a generic page talking about culture, and what they value. None of that shone through in the interview.
First round is a take home excercise that involves quite a bit of work over multiple hours. Communication wasn’t clear from the recruiter on what role was actually being hired for, instead was just a general “product” role
The interview process was farily seemless overal, it was quick and easy to schedule the interview after speaking with the recruiter. The interview itself was challenging, and the interviewer was very to the point with little chance for small talk or to get a feel of the role and company culture.
Product Manager applicants have rated the interview process at Intercom with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Product Manager roles take an average of 25 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
Common stages of the interview process at Intercom as a Product Manager according to 4 Glassdoor interviews include:
Phone interview: 29%
Presentation: 29%
One on one interview: 29%
Group panel interview: 14%
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