First a video call screening 30mins,then a video test with writen examination 45mins. You better be a fast typer as you're only given a short time to think & type.
I applied through a recruiter. I interviewed at Intercom (Chicago Ridge, IL) in Nov 2025
Interview
Very lengthy process. Required a day of in person interviews, so had to take PTO to account for this. All employees were incredibly gracious and kind throughout the entirety of the process.
Interview questions [1]
Question 1
Describe a challenging sales cycle and how you came out / win
I applied through a recruiter. I interviewed at Intercom (Chicago, IL) in Jul 2025
Interview
friendly and quick- was surprised they reached out to me as I was not a good fit for the role. I did not make it past the first round. The first round was a pre-screen.
Interview questions [1]
Question 1
sales related questions- quota, contract renewal %, etc
Phone, video to panel interview. Went through a thorough interview process but didn't feel they were ready to hire and was testing their process / the waters. Too many levels and people. Felt it wasted everones' time. Noticed this role will keep popping up over the years.
Interview questions [1]
Question 1
Tell me a time you had to overcome a difficult situation in the workplace?
Customer Service Representative applicants have rated the interview process at Intercom with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Intercom as a Customer Service Representative according to 3 Glassdoor interviews include:
Phone interview: 43%
One on one interview: 29%
Group panel interview: 14%
Skills test: 14%
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