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      Intercom

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      Customer Support Representative Interview

      Jul 6, 2018
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Intercom (Dublin, Dublin) in Jun 2018

      Interview

      There are 4 rounds of interviews, a one way video interview first, followed by a phone interview with recruitment, a video chat with a customer support manager and then an on-site interview which consists of 4 30 min interviews back to back. Process itself is quite interesting, I’ve never been through a similar process before. I sadly didn’t receive an offer, was told this was down to nerves and confidence on the day, I feel however it’s quite unfair to be penalized on nerves considering the length intense process you need to go through!

      Interview questions [1]

      Question 1

      Why do you want to work here? (Lots of emphasis on this)
      Answer question
      3

      Other Customer Support Representative Interview Reviews for Intercom

      Customer Support Representative Interview

      Sep 12, 2022
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Intercom (Chicago, IL) in Sep 2022

      Interview

      Intercom was nothing but incredibly supportive throughout the interview process! I was offered plenty of coaching and feedback, and was given plenty of time to ask questions. I felt like the entire team was on my side wanting me to get the job!

      Interview questions [1]

      Question 1

      Tell me about an experience you've had explaining a difficult concept to someone.
      1 Answer
      1

      Customer Support Representative Interview

      Apr 24, 2018
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Intercom

      Interview

      I filled the application online (CV+Cover Letter) and a recruiter got back to me within 1 week. The process was fast and the recruiter was really nice. I had to reply to 3 super simple questions and reply to 5 potential customer inquiries - I had 4 minutes to write down a reply to each inquiry. I was not expecting such technical questions in the inquiries but I believe if you prepare well and have relevant customer support experience you can easily pass at least this 1st phase.

      Interview questions [3]

      Question 1

      What do you do when you don't know the answer?
      Answer question

      Question 2

      Software you are proficient in? Why you are proficient and what would you change in that software?
      Answer question

      Question 3

      Tell me about a time you had a memorable service experience.
      Answer question
      2

      Intercom interviews FAQs

      • Customer Support Representative applicants have rated the interview process at Intercom with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Representative roles take an average of 16 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
      • Common stages of the interview process at Intercom as a Customer Support Representative according to 3 Glassdoor interviews include:

        Phone interview:  40%

        One on one interview:  20%

        Group panel interview:  20%

        Skills test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Product Engineer(32) ;
        2. Account Executive(19) ;
        3. Sales(13) ;
        4. Customer Support Specialist(9) ;
        5. Manager(9) ;
        6. Marketing(9) ;
        7. Executive Assistant(8) ;
        8. Sales Development Representative (SDR)(8) ;
        9. Customer Support Engineer(7) ;
        10. Engineering Manager(7) ;
        11. Product Designer(7) ;
        12. Product Manager(7) ;
        13. Senior Software Engineer(7) ;
        14. Customer Success Manager(6) ;
        15. Technical Support Engineer(6) .


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      Jobs at Intercom

      35 jobs in United States
      Technical Support Engineer
      Chicago, IL
      ·
      $81K - $98K /yr
      (Employer provided)
      View job
      Business Development Representative
      Chicago, IL
      ·
      $40 - $48 /hr
      (Employer provided)
      View job
      Business Development Representative
      San Francisco, CA
      ·
      $42 - $53 /hr
      (Employer provided)
      View job
      Manager, Customer Support
      Chicago, IL
      ·
      $109K - $130K /yr
      (Employer provided)
      View job
      Technical Support Specialist
      Chicago, IL
      ·
      $62K - $74K /yr
      (Employer provided)
      View job
      View all Customer Support Representative Jobs