I applied online. I interviewed at Intercom (Dublin, Dublin) in Jun 2018
Interview
There are 4 rounds of interviews, a one way video interview first, followed by a phone interview with recruitment, a video chat with a customer support manager and then an on-site interview which consists of 4 30 min interviews back to back. Process itself is quite interesting, I’ve never been through a similar process before. I sadly didn’t receive an offer, was told this was down to nerves and confidence on the day, I feel however it’s quite unfair to be penalized on nerves considering the length intense process you need to go through!
Interview questions [1]
Question 1
Why do you want to work here? (Lots of emphasis on this)
I applied through an employee referral. The process took 2 weeks. I interviewed at Intercom (Chicago, IL) in Sep 2022
Interview
Intercom was nothing but incredibly supportive throughout the interview process! I was offered plenty of coaching and feedback, and was given plenty of time to ask questions. I felt like the entire team was on my side wanting me to get the job!
Interview questions [1]
Question 1
Tell me about an experience you've had explaining a difficult concept to someone.
I applied online. The process took 1 week. I interviewed at Intercom
Interview
I filled the application online (CV+Cover Letter) and a recruiter got back to me within 1 week. The process was fast and the recruiter was really nice. I had to reply to 3 super simple questions and reply to 5 potential customer inquiries - I had 4 minutes to write down a reply to each inquiry. I was not expecting such technical questions in the inquiries but I believe if you prepare well and have relevant customer support experience you can easily pass at least this 1st phase.
Customer Support Representative applicants have rated the interview process at Intercom with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Representative roles take an average of 16 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
Common stages of the interview process at Intercom as a Customer Support Representative according to 3 Glassdoor interviews include:
Phone interview: 40%
One on one interview: 20%
Group panel interview: 20%
Skills test: 20%
Here are the most commonly searched roles for interview reports -