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      Intercom

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      Software Engineer Interview

      Jul 23, 2018
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 6 weeks. I interviewed at Intercom (Dublin, Dublin) in Jun 2018

      Interview

      - Was approached via email without a concrete job spec and lots of emoji (not being negative about it, just unusual), recruiter asked to schedule a call and talk about opportunities - 1st call, talking about oneself and hearing about company and its needs. Call was followed by a link to the technical task (take home test) - Technical task requires you to write a program that parses text file containing customer data, and then finding customers within 100km radius from company's headquarters sorted by their ids. This one is sort of easy but they require to treat it like it is code for production, I wrote a node.js program with tests that run on Travis - Received positive answer 4 days after submitting a link to my git repository, which asked to submit availability for a "Google Meet" interview with one of software engineers. Email contains links to "Engineering values", "Engineering principles", "how they hire engineers" and "exceptional engineers" (yes you should read it all). - 2nd call. Face to face with live coding, pick any language you want (subject to available ones). In first part engineer tells you simple problems (given x you need to return y) and you write functions/methods that solve them. Second part is talking about your projects, and answering questions such as "What was the thing you did in your job (in the past) you would do differently now?" - After six days I got a positive answer. Recruiter asked to arrange one more call with one of engineering managers to talk about "culture contribution". I do not like the name of it but basically they will try to understand if you are a selfish one or do you change workflows/processes/code for the better of your company, i.e. if you see code you do not like (written by somebody else) then you fix it, if that repeats you might try to fix the source of issue (add code quality check in build pipeline, make sure "that person" gets reviewed before production) and similar. - 3rd call with engineering manager and someone else, this is face to face using "Google Meet". Questions about how you work, how you make sure customers are happy, how you build products, etc. Approx 45 mins. - After 2 days I got a positive answer. Then they ask you to get to their site (Dublin in my case) and spend there a whopping 5 hours, there is a technical task waiting for you again (Django, Rails or Node.js). You are supposed to take 1 day off in your job, then get to the site and spend 30 mins doing that task (building "Minicom" app), then 30 mins continuing it with another engineer, then again 30 mins with yet another engineer. Engineers will help you finish your task. Then you will present it on whiteboard and will be asked some algorithm questions. - Before going on site I had to talk with recruiter one last time *I have declined to go further* Last call revealed important drawbacks. If you followed my list you'll see there is no mention of a job spec (there was none). They have 5 levels of engineers and hire only first 3 which are (software engineer 1, software engineer 2, software engineer 3). Company does not hire level 4 (Senior) and level 5 (Principal) engineers externally, you can become one internally. It is also not clear which level you are going to be (1, 2 or 3), this is decided after your on-site visit. So if you have spent years in industry and have title containing Senior or Principal then you should look elsewhere (logical next step here would be "engineering manager"). It is also not clear what you will be working on, but from the conversation I had it looks like they are doing a lot of work around systems integration. Compensation - this one is always the last step, but given the fact that you do not know what are you going to do, what will be the level then it is quite hard to approximate possible offer. In last email I expressed the issue and to my surprise recruiter said we could have talked about it earlier, but for some reason I think it would not be possible to go through as many steps then.

      Interview questions [3]

      Question 1

      Biggest regret (software development) and what you learned from it?
      Answer question

      Question 2

      Return factorial of given input (live coding session)
      1 Answer

      Question 3

      Return sorted odd numbers of a given array of integers (live coding session)
      Answer question
      9
      avatar
      Intercom response
      7y
      Thank you for this feedback. I’m Darragh, VP Engineering here at Intercom, and I want to take an opportunity to respond. It’s clear to me that you should have been given greater clarity throughout the process, and I apologise that this wasn’t the case, your feedback will help us sharpen up across the board. To the main point as I see it, which relates to levels / seniority - I want to provide some extra clarity now. 1. We absolutely do hire very senior folks as Senior Engineers or Principal Engineers. 2. We assess level for every hire and we pay competitive total comp (salary + stock + benefits) based on market informed bands at each level. 3. In the early days we made a deliberate decision to not focus on levels or titles. Over time we have matured our approach so that we can provide explicit guidance and recognition to engineers as they progress as well as create consistency as we hire people externally at all levels. 4. It sounds like we had (and maybe still have) some internal misunderstandings on our actual approach which led to your conclusion that we don’t hire Senior or Principal folks. This is absolutely not the case - we’ve a diverse set of very interesting and valuable challenges across our whole team, and work hard to both internally grow and externally hire very experienced and capable engineers to own these challenges. 5. With respect to what people will work on when they join, it also sounds like we could have done better explaining this. In general we maintain a single hiring pipeline across all teams, and work to determine the best alignment between the individual and their strengths/passions/interests and our priorities. We’ve a complete range of types of challenges across all our teams. We also encourage and support people to grow by changing area of focus from time to time. 6. In general I’m proud of our approach and the level of transparency we have but recognise we can improve on how we communicate all this throughout the process. If you’re open to it I’d love to talk through this all and get your further feedback (darragh at intercom dot io). Sorry this process wasn’t a positive one for you :/ Darragh

      Other Software Engineer Interview Reviews for Intercom

      Software Engineer Interview

      Mar 14, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Intercom

      Interview

      I did one interview round, and didn't progress to the next one, it was technical on hackerrank. And another behavioral one which was pretty good. They seem to have nice culture.

      Interview questions [1]

      Question 1

      It was a load balancer, managing multiple representatives that take calls with max capacity, and create a queue of who would pick up the calls in order.
      Answer question
      1

      Software Engineer Interview

      Jul 16, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Intercom

      Interview

      Algorithm/problem solving interview where you solve a problem and explain your thought process at the same time. I was asked to improve the runtime of the solution too. Culture interview where you/they try to gauge whether there is culture alignment. System design interview where based on product requirements you come up with a design. Role chat where you are given an opportunity ask questions about the role, which is actually nice. Coding / pairing on a practical problem where you are asked to build a product, code quality doesn't matter much. This is the bit that failed me apparently. But the feedback was absolute tosh. I built and delivered what was asked, and instead of focusing on this concrete FACT that I delivered, the feedback said something like "he didn't seem overly familiar with fullstack environment" (no really Sherlock? read my CV, I've mostly been a backend engineer) and apparently the feedback wasn't challenged internally. So 1 person can swing the decision if they don't know what they are doing or simply doesn't like you. They need to sort this out and start challenging feedback that isn't based on data/anecdote (whether it's positive bias OR negative bias). I'm annoyed with them as well the recruiter was slow/missed our meetings and took too long to respond. It is possible they were waiting to interview other candidates for the same role hence the delay in communications. In the end the feedback didn't make sense, I didn't get anything useful out of the process. I won't be interviewing here again, this is not how you treat people.

      Interview questions [1]

      Question 1

      Algorithm/problem solving interview where you solve a problem and explain your thought process at the same time. I was asked to improve the runtime of the solution too. Culture interview where you/they try to gauge whether there is culture alignment. System design interview where based on product requirements you come up with a design. Role chat where you are given an opportunity ask questions about the role, which is actually nice. Coding / pairing on a practical
      Answer question
      6

      Software Engineer Interview

      Dec 15, 2023
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Intercom

      Interview

      It was long yet nice interview experience. Initial rounds were easy but as you go along, there were difficult interviews. But eventually i didn't make it to final stages. Home assignment was not that difficult.

      Interview questions [1]

      Question 1

      I needed to design a prototype where user can build stories.
      Answer question
      2

      Intercom interviews FAQs

      • Software Engineer applicants have rated the interview process at Intercom with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Software Engineer roles take an average of 20 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
      • Common stages of the interview process at Intercom as a Software Engineer according to 12 Glassdoor interviews include:

        Phone interview:  25%

        One on one interview:  19%

        Skills test:  19%

        Presentation:  16%

        Personality test:  9%

        Background check:  6%

        Drug test:  3%

        Group panel interview:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Product Engineer(32) ;
        2. Account Executive(19) ;
        3. Sales(13) ;
        4. Customer Support Specialist(9) ;
        5. Manager(9) ;
        6. Marketing(9) ;
        7. Executive Assistant(8) ;
        8. Sales Development Representative (SDR)(8) ;
        9. Customer Support Engineer(7) ;
        10. Engineering Manager(7) ;
        11. Product Designer(7) ;
        12. Product Manager(7) ;
        13. Senior Software Engineer(7) ;
        14. Customer Success Manager(6) ;
        15. Technical Support Engineer(6) .


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      Jobs at Intercom

      4 jobs in United States
      Principal Customer Success Manager, Enterprise
      Chicago, IL
      ·
      $200K - $239K /yr
      (Employer provided)
      View job
      Principal Customer Success Manager, Enterprise
      San Francisco, CA
      ·
      $222K - $266K /yr
      (Employer provided)
      View job
      Senior / Principal Demo Engineer
      San Francisco, CA
      View job
      Technical Support Engineer
      Chicago, IL
      ·
      $81K - $98K /yr
      (Employer provided)
      View job
      View all Software Engineer Jobs