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      Intercom

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      Customer Support Specialist Interview

      Jul 13, 2021
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Intercom (Dublin, Dublin) in Apr 2021

      Interview

      I applied for this role via LinkedIn in April. A few days later, I was contacted by Intercom asking me to complete a take-home assessment, which I did, and after sending it back I was informed by Intercom that they will bein touch soon with feedback. I never heard from them again. About a month later I decided to follow up on this as I strongly believe in companies providing feedback to unsuccessful candidates, considering one takes time out of their day/work to take part in the recruitment process. I was hoping that if I eventually receive feedback, I could at least learn something from the experience. I did not receive a response. Now, over a month later, Intercom have sent me an email to say allegedly they have been in touch with me regarding progressing with my application, but I never got back to them, so they had to cancel the application. This is completely and utterly untrue, as even after following up with them it took them a month to respond. It is shocking that for a company whose purpose is communication, the recruiting team are so disappointingly bad at communicating and are so unprofessional. If you are looking for talented and capable people to join your company, please put in the bare minimum into your recruitment process.

      Interview questions [1]

      Question 1

      Had to answer mock messages from clients
      Answer question
      3

      Other Customer Support Specialist Interview Reviews for Intercom

      Customer Support Specialist Interview

      Nov 10, 2021
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Intercom (Chicago, IL) in Oct 2020

      Interview

      Phone interview with recruiter/ could be a Google meet You'll also interview with 2-3 people from the team you'll be working in and one of them is your manager You'll then debrief again with the recruiter

      Interview questions [1]

      Question 1

      Tell me a time you handled a difficult conversation with a customer and what did you do?
      Answer question
      1

      Customer Support Specialist Interview

      Jul 22, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I interviewed at Intercom

      Interview

      I received an e-mail to confirm that I would go to the next stages. They asked me to answer some questions. After preparing very well and send it to them, they replied after a few days that we wouldn't progress. They didn't gave a proper feedback. I felt that it was a waste of time.

      Interview questions [1]

      Question 1

      It was generic question for customer support specialist
      Answer question
      1

      Intercom interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at Intercom with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
      • Common stages of the interview process at Intercom as a Customer Support Specialist according to 2 Glassdoor interviews include:

        Phone interview:  22%

        Group panel interview:  22%

        One on one interview:  22%

        IQ intelligence test:  11%

        Drug test:  11%

        Presentation:  11%

      • Here are the most commonly searched roles for interview reports -

        1. Product Engineer(32) ;
        2. Account Executive(19) ;
        3. Sales(13) ;
        4. Customer Support Specialist(9) ;
        5. Manager(9) ;
        6. Marketing(9) ;
        7. Executive Assistant(8) ;
        8. Sales Development Representative (SDR)(8) ;
        9. Customer Support Engineer(7) ;
        10. Engineering Manager(7) ;
        11. Product Designer(7) ;
        12. Product Manager(7) ;
        13. Senior Software Engineer(7) ;
        14. Customer Success Manager(6) ;
        15. Technical Support Engineer(6) .


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      Jobs at Intercom

      5 jobs in United States
      Technical Support Specialist
      Chicago, IL
      ·
      $62K - $74K /yr
      (Employer provided)
      View job
      Business Development Representative
      San Francisco, CA
      ·
      $42 - $53 /hr
      (Employer provided)
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      Sales Development Representative
      Chicago, IL
      ·
      $34 - $42 /hr
      (Employer provided)
      View job
      Manager, Customer Support
      Chicago, IL
      ·
      $109K - $130K /yr
      (Employer provided)
      View job
      Business Development Representative
      Chicago, IL
      ·
      $40 - $48 /hr
      (Employer provided)
      View job
      View all Customer Support Specialist Jobs