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      Intercom

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      Related searches: Intercom reviews | Intercom jobs | Intercom salaries | Intercom benefits
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      Technical Support Engineer Interview

      Oct 16, 2024
      Anonymous Interview Candidate
      Sydney
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Intercom (Sydney) in Oct 2024

      Interview

      Recruitment: Meet with HR on Google Meet to discuss your interest in applying, the skills required for the role, the job description, and my skills. Some simple behavioural questions like how do you meet KPI in your current job.

      Interview questions [1]

      Question 1

      How do you meet KPI in your current job.
      Answer question

      Other Technical Support Engineer Interview Reviews for Intercom

      Technical Support Engineer Interview

      May 26, 2026
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Intercom (Dublin, Dublin)

      Interview

      We connected via LinkedIn chat and had an initial phone call, though we had originally planned for a video call. We briefly discussed the job description, my experience, and the next steps in the hiring process. Afterward, we agreed I would take a logic test, which didn't seem directly related to the role's responsibilities. It appears they prefer candidates to pass this assessment before moving forward.

      Interview questions [1]

      Question 1

      do you work on the customer codebase?
      Answer question

      Technical Support Engineer Interview

      Nov 10, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Intercom

      Interview

      This is a company to avoid - after reading all the controversies about the CEO, I was terrified. Also, when listening how he talks about hiring only young people because older may have children and won't spend considerably more than 8 hours per day on working.

      Interview questions [1]

      Question 1

      They want to learn about their values but they have no values. There is no life-work balance and people who interviewed me were very stressed. I was told there are a lot of challenges - every day - especially because of the return of CEO.
      Answer question
      5

      Technical Support Engineer Interview

      Oct 2, 2025
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Intercom (Chicago, IL)

      Interview

      Interview process was friendly but long. 4 interviews before hire with many different people. All interviews I connected with were nice though and there is a focus on tech knowledge, but also a lot on soft skills and adaptability.

      Interview questions [1]

      Question 1

      Name a time you completed a project you were proud of
      Answer question

      Intercom interviews FAQs

      • Technical Support Engineer applicants have rated the interview process at Intercom with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at Intercom as a Technical Support Engineer according to 2 Glassdoor interviews include:

        Group panel interview:  25%

        Skills test:  25%

        One on one interview:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Product Engineer(32) ;
        2. Account Executive(19) ;
        3. Sales(13) ;
        4. Customer Support Specialist(9) ;
        5. Manager(9) ;
        6. Marketing(9) ;
        7. Executive Assistant(8) ;
        8. Sales Development Representative (SDR)(8) ;
        9. Customer Support Engineer(7) ;
        10. Engineering Manager(7) ;
        11. Product Designer(7) ;
        12. Product Manager(7) ;
        13. Senior Software Engineer(7) ;
        14. Customer Success Manager(6) ;
        15. Technical Support Engineer(6) .


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      Jobs at Intercom

      20 jobs in United States
      Technical Support Engineer
      Chicago, IL
      ·
      $81K - $98K /yr
      (Employer provided)
      View job
      Solutions Engineer - LATAM (Portuguese Speaking)
      Chicago, IL
      ·
      $147K - $194K /yr
      (Employer provided)
      View job
      Solutions Engineer - LATAM (Portuguese Speaking)
      San Francisco, CA
      ·
      $163K - $215K /yr
      (Employer provided)
      View job
      Senior / Principal Demo Engineer
      San Francisco, CA
      View job
      Senior Manager, Forward Deployed Engineering
      San Francisco, CA
      ·
      $252K - $280K /yr
      (Employer provided)
      View job
      View all Technical Support Engineer Jobs