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      Intercom

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      Related searches: Intercom reviews | Intercom jobs | Intercom salaries | Intercom benefits
      Intercom interviewsIntercom Customer Support Engineer interviewsIntercom interview
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      Customer Support Engineer Interview

      May 6, 2025
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Intercom (Dublin, Dublin) in Dec 2023

      Interview

      I received the first home test sent by email, which I had to solve at home, then a phone interview with Mager, the next stage was supposed to be with the HR manager online but unfortunately on the day when the interview was supposed to take place I received an email that they had already hired someone. In general, I had a positive experience.

      Interview questions [1]

      Question 1

      "Walk me through your CV" "Give an example when you had to handle an angry customer"
      Answer question

      Other Customer Support Engineer Interview Reviews for Intercom

      Customer Support Engineer Interview

      Apr 22, 2024
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Intercom (Dublin, Dublin) in Nov 2023

      Interview

      I got the Take Home Test which I had to send back, questions with coding solutions that I was proud of, troubleshooting, fixing some errors and correcting the code in Ruby, then I had a conversation with HR, a very nice, relaxed conversation, behavioural questions and the next one suppose to be with another HR, on the day of the interview, I received a message that it would not take place because they had already found someone else for the position.

      Interview questions [1]

      Question 1

      Give me an example of when you have to deal with an angry customer Tell us about a time when you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, the steps you took, your thought process, and the final outcome
      Answer question

      Customer Support Engineer Interview

      Jun 8, 2023
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Intercom (Dublin, Dublin)

      Interview

      1. Email from HR with Written Assessment (questions of the assessment are below) 2. Once I completed the assessment and sent it off, a follow-up call was conducted by HR. ( general HR-related questions on experience, salary, etc. 3. Got a follow-up rejection email after the phone screening. 4. Asked for feed back but never received it.

      Interview questions [1]

      Question 1

      1. Describe a coding solution that you were most proud of. This could be a small problem that you solved smartly, or a larger problem that you had to break down into pieces. Please include the details on the specific scenario, the blockers you came up against, and your specific technical efforts to build the solution. 2. Troubleshooting - You've been chatting with a user who is writing code to interact with our API, but they are getting HTTP 504 status code errors and they've requested assistance. How do you help them identify the root cause and work through the errors? What kind of information would you gather from them, and how would you use that to help solve the issue? 3. Ruby on rails code snippet and you have to identify the problem with the code. 4. Can you give us an example of when you’ve helped a customer solve their actual problem, rather than treating the symptom? This could be a time where you had to figure out what the customer's actual goal was, even if it wasn't clear from their original question or problem. 5. Tell us about a time where you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, how you decided on what was needed, how you prioritized it, and the final outcome. Note: These questions came in a document, so you will be given a few days to complete them.
      Answer question
      4

      Intercom interviews FAQs

      • Customer Support Engineer applicants have rated the interview process at Intercom with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Engineer roles take an average of 24 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
      • Common stages of the interview process at Intercom as a Customer Support Engineer according to 2 Glassdoor interviews include:

        Phone interview:  25%

        One on one interview:  25%

        Presentation:  13%

        Group panel interview:  13%

        Personality test:  13%

        Skills test:  13%

      • Here are the most commonly searched roles for interview reports -

        1. Product Engineer(32) ;
        2. Account Executive(19) ;
        3. Sales(13) ;
        4. Customer Support Specialist(9) ;
        5. Manager(9) ;
        6. Marketing(9) ;
        7. Executive Assistant(8) ;
        8. Sales Development Representative (SDR)(8) ;
        9. Customer Support Engineer(7) ;
        10. Engineering Manager(7) ;
        11. Product Designer(7) ;
        12. Product Manager(7) ;
        13. Senior Software Engineer(7) ;
        14. Customer Success Manager(6) ;
        15. Technical Support Engineer(6) .


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      Jobs at Intercom

      14 jobs in United States
      Technical Support Engineer
      Chicago, IL
      ·
      $81K - $98K /yr
      (Employer provided)
      View job
      Manager, Customer Support
      Chicago, IL
      ·
      $109K - $130K /yr
      (Employer provided)
      View job
      Business Development Representative
      Chicago, IL
      ·
      $40 - $48 /hr
      (Employer provided)
      View job
      Business Development Representative
      San Francisco, CA
      ·
      $42 - $53 /hr
      (Employer provided)
      View job
      Sales Development Representative
      Chicago, IL
      ·
      $34 - $42 /hr
      (Employer provided)
      View job
      View all Customer Support Engineer Jobs