I applied through a recruiter. The process took 4 weeks. I interviewed at Intercom
Interview
I interviewed for a role in Dublin. The process was long but very fair. The interview schedule all ran smoothly, the interviewers were friendly and I received great resources to help me prep for each of the sessions. From first contact to offer took about 4 weeks, partially due to limitations with my own availability.
Process:
- Recruiter call
- Values session - This was a great session. It was structured around STAR style questions but didn't hold too rigorously to them, which allowed the conversation to flow well.
- Live coding session - Given a class for assigning support chat messages to agents, add state and complete the methods.
- Minicom - UI and backend API for a messaging problem.
- Data modelling - Again this was based around a messaging problem.
Interview questions [1]
Question 1
Talk me through a project where you built something from scratch.
I applied through a recruiter. I interviewed at Intercom (Berlin) in May 2026
Interview
I was contacted by a recruiter on LinkedIn and agreed to take part in the interview process. Received an email days later about the full interview process. If you are attentive here, you'd see the question for the problem solving interview. Unfortunately for me I wasn't able to finish it under 50 mins as I had to process my thoughts and explain them as I code. I thought I did enough to at least get to the next round but apparently I didn't.
I applied through a recruiter. The process took 4 weeks. I interviewed at Intercom (Dublin, Dublin) in Sep 2025
Interview
One Leetcode style question, hiring manager chat, small edit on an existing project and a data modelling round. No system design interview for any level. Mostly worried only about data modelling for some weird reason.
Interview questions [1]
Question 1
Priority Queue based leetcode, college level chat system like project to make edits, another RDBMS related stuff, then a weird hiring manager chat.
Recruiter screen, then role-specific task (coding or written). Next comes a technical/values interview, followed by a multi-round onsite: pair programming, system design, product chat, and cultural fit. Process is structured and thorough; candidates highlight strong organisation but note occasional tooling issues and slow feedback.
Interview questions [1]
Question 1
Tell me about a time you improved something without being asked, why did you do it, what was the outcome, and how did others respond?
Product Engineer applicants have rated the interview process at Intercom with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Product Engineer roles take an average of 21 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
Common stages of the interview process at Intercom as a Product Engineer according to 4 Glassdoor interviews include:
One on one interview: 27%
Phone interview: 27%
Drug test: 9%
Presentation: 9%
Group panel interview: 9%
Skills test: 9%
IQ intelligence test: 9%
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