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      Intercom

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      Manager Interview

      Jun 6, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Intercom

      Interview

      I completed a cognitive assessment, recruiter screen, hiring manager interview, and a virtual onsite with four back-to-back interviews. I was initially rejected after the screen, then re-invited when the hiring manager reconsidered. Across all five interviews, I didn’t meet a single woman or person of color. A female POC originally scheduled for the panel was quietly replaced last minute, and the recruiter wasn’t aware until I brought it up. As a woman of color, the lack of DEI and representation stood out. All interviews were recorded using AI software, with no one asking for consent. The opt-out was buried in the calendar invite, and their disclaimer stated that if you’re uncomfortable with tools like BrightHire, the company might not be the right fit (an unnecessarily rigid stance). The recruiter was communicative and offered feedback, which I appreciated. But overall, the lack of transparency, shifting expectations, and company values that prioritize impatience and shareholder value over inclusion left a negative impression.

      Interview questions [1]

      Question 1

      What are some highlights from your resume?
      Answer question

      Intercom interviews FAQs

      • Candidates applying for Manager roles take an average of 35 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
      • Here are the most commonly searched roles for interview reports -

        1. Product Engineer(32) ;
        2. Account Executive(19) ;
        3. Sales(13) ;
        4. Customer Support Specialist(9) ;
        5. Manager(9) ;
        6. Marketing(9) ;
        7. Executive Assistant(8) ;
        8. Sales Development Representative (SDR)(8) ;
        9. Customer Support Engineer(7) ;
        10. Engineering Manager(7) ;
        11. Product Designer(7) ;
        12. Product Manager(7) ;
        13. Senior Software Engineer(7) ;
        14. Customer Success Manager(6) ;
        15. Technical Support Engineer(6) .


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      Jobs at Intercom

      23 jobs in United States
      Manager, Customer Support
      Chicago, IL
      ·
      $109K - $130K /yr
      (Employer provided)
      View job
      Scaled Customer Success Manager
      Chicago, IL
      ·
      $109K - $130K /yr
      (Employer provided)
      View job
      Sales Operations Manager, Sales Development
      Chicago, IL
      ·
      $116K - $138K /yr
      (Employer provided)
      View job
      Manager, Relationship Managers (MidMarket)
      Chicago, IL
      ·
      $261K - $310K /yr
      (Employer provided)
      View job
      Manager, Relationship Managers (SMB)
      Chicago, IL
      ·
      $248K - $296K /yr
      (Employer provided)
      View job
      View all Manager Jobs