Customer Service Representative applicants have rated the interview process at JCPenney with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 72.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at JCPenney overall takes an average of 13 days.
Common stages of the interview process at JCPenney as a Customer Service Representative according to 37 Glassdoor interviews include:
One on one interview: 21%
Background check: 17%
Group panel interview: 14%
Skills test: 14%
Personality test: 10%
Phone interview: 8%
Drug test: 7%
IQ intelligence test: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 4 weeks. I interviewed at JCPenney (San Marcos, TX) in May 2015
Interview
I waited forever to hear back from the, when I finally called 2 weeks after showing up, they said there had been an error with the system and they'd just lost my application. I asked if I should reapply, and he said "Yes, and call me when you've finished so we know it's been received. I re-applied, called him, and was immediately given an impromptu phone interview. I was then asked to come in for a face-to-face interview.
When I met the hiring manager, he was nice, asked me questions like "What was a time you received great customer service?" and "What was a time you received poor customer service?" and then "How important do you think customer service is to a company?"
He was also willing to negotiate with me about pay. Interview + my questions and extra rapport about the job lasted a little over an hour.
Interview questions [1]
Question 1
"What was a time you received great customer service?" "What was a time you received poor customer service?" "How important do you think customer service is to a company?"
Very laid back and customer service focused. Asked a lot of behavioral questions and had many scenarios of possible situations that would happen with customers who are upset or request to speak to manager
Questions about prior experience and leadership positions. Explained using STAR method to answer experiential questions. Drilled on resume specific experiences and skillset. Polite and quick process but be thorough with explanations.
I applied in-person. The process took 1 week. I interviewed at JCPenney (Wauwatosa, WI)
Interview
Interview process was very easy went in answer the few general questions use charm asked a few questions regarding schedules and was offered the position right on the spot .