scenario questions based on customer queries and complaints. had to discuss as a group what to do and how to help e.g finding alternatives calling up local branches apologising getting the product delivered to their house etc
Interview questions [1]
Question 1
how would you help a customer who wants a product out of stock
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Cardiff, Wales) in Sep 2021
Interview
Easy process. I passed the online test and did a group interview with three other people. We had to fill out basic forms did a group exercise and an individual writing exercise.
Interview questions [1]
Question 1
what I would ask a customer to help them find what they want
I applied online. I interviewed at John Lewis & Partners (Nottingham, England) in Sep 2021
Interview
The easy interview process with a group interview consisted of a group interview discussion where the interviewer analysed and an individual assessment, overall was an easy interview and i didn't feel stressed in the process
Interview questions [1]
Question 1
how to deal with customer complaints and out of stock items