The process took 2 weeks. I interviewed at KPA (New York, NY)
Interview
The phone interviewer was 20 minutes late so I called her directly. She apologized and began the interview, but she was constantly distracted by Skype messages while we were talking. At one point, I gave a detailed answer to a question and there was no response. After 10 seconds she said "sorry, I was reading a message." The hiring manager then called me a few days later and I did decide to come in for an interview because she was not the same person on the phone interview and I hoped for more professionalism. To my surprise, the hiring manager was wearing jeans with massive holes in the knee area and sat in the most unwelcoming, relaxed position I could imagine. After meeting with her for an hour, I was interviewed by the VP and then by another associate on the team.
Candidates applying for Customer Success Manager roles take an average of 15 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at KPA overall takes an average of 26 days.
Common stages of the interview process at KPA as a Customer Success Manager according to 1 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
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