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      KPA

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      Customer Success Manager Interview

      Nov 14, 2019
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at KPA (New York, NY)

      Interview

      The phone interviewer was 20 minutes late so I called her directly. She apologized and began the interview, but she was constantly distracted by Skype messages while we were talking. At one point, I gave a detailed answer to a question and there was no response. After 10 seconds she said "sorry, I was reading a message." The hiring manager then called me a few days later and I did decide to come in for an interview because she was not the same person on the phone interview and I hoped for more professionalism. To my surprise, the hiring manager was wearing jeans with massive holes in the knee area and sat in the most unwelcoming, relaxed position I could imagine. After meeting with her for an hour, I was interviewed by the VP and then by another associate on the team.

      Interview questions [3]

      Question 1

      What are your strengths?
      Answer question

      Question 2

      Give me an example of a time you negotiated with a client.
      Answer question

      Question 3

      What does Customer Success mean to you?
      Answer question

      KPA interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 15 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at KPA overall takes an average of 26 days.
      • Common stages of the interview process at KPA as a Customer Success Manager according to 1 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Risk Management Consultant(8) ;
        2. EHS Consultant(7) ;
        3. Sales Development Representative (SDR)(7) ;
        4. Software Developer(6) ;
        5. Account Executive(5) ;
        6. Developer(5) ;
        7. Manager(5) ;
        8. Consultant(4) ;
        9. EHS Risk Management Consultant(4) ;
        10. Intern(4) ;
        11. Software Engineer(4) ;
        12. Client Success Manager(3) ;
        13. Environmental Health and Safety Engineer(3) ;
        14. Customer Success Manager(2) ;
        15. Environmental Consultant(2) .


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