8mo
Hi there, thanks for your feedback. You’re right that our CSMs play a strategic and commercial role in the business. They’re not just relationship managers, but key drivers of expansion, retention, and overall revenue growth. Given that, we do lean into more role-specific and technical questions early in the process to better understand candidates’ experience and comfort in managing a large, diverse portfolio while driving outcomes. Wishing you the best with your search, and thanks for considering us as part of that.