Customer Service Representative (CSR) applicants have rated the interview process at Keeper Security with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 49.3% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Keeper Security as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
IQ intelligence test: 14%
Personality test: 14%
Skills test: 14%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at Keeper Security
Interview
Interview process had a great start and then ended poorly. First phone call interview was scheduled fast and gave good intro to company. Second interview scheduled the very next day. Second interview with supervisor started rocky then ended well. Moved to final interview with manager. Thought things went well. He advised I would be hearing back with their decision by next week. Next week comes and nothing. Another week and nothing. I didn’t think a large company like this would resort to ghosting candidates. I feel that’s very unprofessional and unfair to the candidate. A simple rejection email is quick and to be ghosted instead is unacceptable.
Three rounds of interviews included two time-based assessments. The process took approximately two weeks, from the recruiter call to the interview outcome. The hiring team was very friendly and knowledgeable.
I applied online. The process took 4 weeks. I interviewed at Keeper Security in Feb 2025
Interview
I had a screening interview followed by a PI test. A week later, they reached out, stating they were moving quickly. I then interviewed with the HR Manager and the Customer Service Manager, and the conversation seemed to go well, the manager even mentioned he was happy with the interview. However, I never received any follow-up.
Despite sending two follow-up emails, it has now been 3 months, and they haven’t even acknowledged my messages, not even to send a rejection. I find this extremely unprofessional, and it says a lot about the company. I can understand why their Glassdoor reviews are so negative. Do yourself a favor and look elsewhere.