Customer Care Advocate applicants have rated the interview process at Lantern with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 32.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Advocate roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Lantern overall takes an average of 36 days.
Common stages of the interview process at Lantern as a Customer Care Advocate according to 2 Glassdoor interviews include:
Background check: 33%
Group panel interview: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
The interviewer made it feel personal and I wasn’t bombarded with a lot of questions I enjoyed the work environment. The dress code was business casual and I will enjoy this career.
Interview questions [1]
Question 1
How would you handle a customer that is upset do to surprise billing?
I applied online. The process took 2 weeks. I interviewed at Lantern (Dallas, TX) in Dec 2018
Interview
I applied online. Then received an email to schedule an interview. I went to the interview and my interviewer was an hour late. Then I was told the person who was suppose to interview me was not there that day. After the interview was told to follow up in two months. I did and received no response.