Interviews with multiple people throughout the organization. All interviews at least an hour long. Recruiter very unorganized, and unresponsive. Also, doesn't value your time in scheduling an interview. Would receive late day request to interview the next day without an option to work around your schedule.
Interview questions [1]
Question 1
Typical interview questions and some pertaining to the business.
I applied through a staffing agency. The process took 2 days. I interviewed at Luxottica (Mason, OH) in Sep 2013
Interview
Parked at churc down street and rode shuttle over. Mid interview they had meeting so had to leave and come back. Sat down with associate to listen to call.
The process took 1 day. I interviewed at Luxottica (Mason, OH) in Aug 2009
Interview
I posted my resume on Monster, and the following day I received a phone call about the position available. I went in for an interview with two managers of the customer service team. They mainly asked a series of behavior based questions... like "tell me a time when you..."
Interview questions [1]
Question 1
name a time when you had to handle a difficult customer. What did you do to make the situation better?
Customer Service applicants have rated the interview process at Luxottica with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 58.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 2 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Luxottica overall takes an average of 24 days.
Common stages of the interview process at Luxottica as a Customer Service according to 3 Glassdoor interviews include:
One on one interview: 40%
Drug test: 20%
Personality test: 20%
Background check: 20%
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