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      Lyris

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      Customer Success Manager Interview

      May 17, 2012
      Anonymous Interview Candidate
      Emeryville, CA
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Lyris (Emeryville, CA) in Mar 2012

      Interview

      Application "got lost", there was a feeling of a poor process management from the start. Dates for interview were given and changed twice. Once there, waited ~ 30 min for the interviewers and the conference room to get available. Got a feeling that they were expecting a different candidate for a different position. Office and the neighborhood does not have free parking. Everybody inside seems super-busy, no eye contact. Office space with no windows,but, on a bright side, conference rooms are named after Will Ferrell movies.

      Interview questions [2]

      Question 1

      tell about your background
      Answer question

      Question 2

      challenging customer situation and how you dealt with it
      Answer question

      Lyris interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Lyris overall takes an average of 18 days.
      • Common stages of the interview process at Lyris as a Customer Success Manager according to 1 Glassdoor interviews include:

        One on one interview:  33%

        Group panel interview:  33%

        Phone interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Account Manager(9) ;
        2. Senior Software Engineer(9) ;
        3. Product Manager(4) ;
        4. Account Executive(3) ;
        5. Marketing(3) ;
        6. Sales(3) ;
        7. (2) ;
        8. Customer Success Manager(2) ;
        9. Inside Sales(2) ;
        10. Senior Account Executive(2) ;
        11. Software Engineer(2) ;
        12. Technical Support Representative(2) .


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