Super simple and straightforward, lots of talk regarding work pace, difficult customers, stress levels and so on. If you have prior experience you should be able to get the job easy.
Other Contact Center Representative Interview Reviews for M&T Bank
I applied online. The process took 2 weeks. I interviewed at M&T Bank (Bridgeport, CT) in Jul 2024
Interview
A Phone interview was done by an employee and then passed on to a second interview done by the direct manager at the office you're planning on working. First questions were asked and then the interviewer spoke about the benefits of working there.
Interview questions [1]
Question 1
Could you tell me about any customer service or related roles you’ve had in the past?