Senior Telephone Service Representative applicants have rated the interview process at M&T Bank with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 66.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Telephone Service Representative roles take an average of 9 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at M&T Bank overall takes an average of 29 days.
Common stages of the interview process at M&T Bank as a Senior Telephone Service Representative according to 2 Glassdoor interviews include:
Phone interview: 20%
Drug test: 20%
One on one interview: 20%
Background check: 10%
Personality test: 10%
Presentation: 10%
Skills test: 10%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at M&T Bank (Amherst, NY) in Mar 2016
Interview
Seemed professional until I requested religious holidays off and I was told it shouldn't be a problem since they were not real holidays , very insulting but let go
Interview questions [1]
Question 1
Standard strengths weakness questions
, situational questions, what I think about people
I applied in-person. The process took 3 days. I interviewed at M&T Bank
Interview
I submitted my application online thru career builder. I received a phone call the next day asking if I had time to talk to them for about 30 mins or when they could call back, I was able to at that time. This was consisted of previous experience, why I thought I would be a good fit, how much customer service experience I had, and if I was ok work the hours of operation. Then I was advised I would receive an email to do a simulation of the every day task performed by the STSR to see how well I could respond and quickly I was at typing. I received the email within an hour after getting off the phone and completed it right away. I was called the following day to set up and in person interview. I was greeted by one of the hiring managers and spoke with her in the office for about 15 mins before she led me to the area where the STSR worked. I was able to sit with one of the trainers and listen in on the calls. She was very good and did not make me feel overwhelmed. I sat with her for about 30 mins then returned back to the office. My interview was late morning and I received a call that afternoon with an offer to work for them.