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      M&T Bank

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      Inbound Customer Service Representative Interview

      Apr 27, 2019
      Anonymous Interview Candidate
      Millsboro, DE
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at M&T Bank (Millsboro, DE) in Apr 2019

      Interview

      Email from recruiter setting up phone interview. She did most of the talking, going over job description, pay (14.00), hours, expectations. Asked me why I wanted to work for M&T. Lasted about 15 minutes. Had interview at Millsboro Operations center. Warehouse type ceilings. Small talk while being walked down hall and at end of interview. Two interviewers.

      Interview questions [5]

      Question 1

      Cite a chore at home and give steps to completion.
      1 Answer

      Question 2

      Give 3 words that describe you and tell why you chose them.
      Answer question

      Question 3

      Give 3 words that describe customers and tell why you chose them.
      Answer question

      Question 4

      Go over your old employer's attendance policy and give subjective opinion for/against policy.
      Answer question

      Question 5

      If a trainer said to do it this way, and a manager said to do it another way, what would you do?
      Answer question
      4

      M&T Bank interviews FAQs

      • Candidates applying for Inbound Customer Service Representative roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at M&T Bank overall takes an average of 29 days.
      • Common stages of the interview process at M&T Bank as a Inbound Customer Service Representative according to 1 Glassdoor interviews include:

        Group panel interview:  25%

        Phone interview:  25%

        One on one interview:  25%

        Skills test:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Relationship Banker(128) ;
        2. Universal Banker(117) ;
        3. Bank Teller(74) ;
        4. Branch Manager(74) ;
        5. Vice President(56) ;
        6. Software Engineer(52) ;
        7. Teller(47) ;
        8. Analyst(38) ;
        9. Customer Service Representative(38) ;
        10. Relationship Banker I(31) ;
        11. Intern(29) ;
        12. Relationship Manager(27) ;
        13. Assistant Vice President(26) ;
        14. Business Analyst(23) ;
        15. Technology Intern(23) .


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      Jobs at M&T Bank

      19 jobs in United States
      Contact Center Service Representative
      Williamsville, NY
      ·
      $18 - $28 /hr
      (Employer provided)
      View job
      Contact Center Specialty Service Representative
      Bridgeport, CT
      ·
      $23 - $38 /hr
      (Employer provided)
      View job
      Contact Center Specialty Service Representative- Digital
      Williamsville, NY
      ·
      $19 - $31 /hr
      (Employer provided)
      View job
      Contact Center Sales Representative (Safe Act)
      Williamsville, NY
      ·
      $19 - $31 /hr
      (Employer provided)
      View job
      Head of Customer Complaints Intake (People Leadership & Process Reengineering) - Hybrid
      Williamsville, NY
      ·
      $75K - $124K /yr
      (Employer provided)
      View job
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