Customer Service Representative applicants have rated the interview process at Magellan Health with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Magellan Health overall takes an average of 17 days.
Common stages of the interview process at Magellan Health as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 24%
Drug test: 19%
One on one interview: 19%
Skills test: 19%
Background check: 14%
Group panel interview: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Magellan Health (San Diego, CA) in May 2018
Interview
Applied online. Email response that I would receive a phone call. Telephone interview lasted approximately 20 minutes. I was invited to in-person interview, with only vague information about where to meet. Interview took place in company HQ where I was instructed to meet on the second floor. No receptionist. Waited approximately 15 minutes for a human to show up. She was completely surprised that I was there. Waited another 15 minutes for an Interviewer to show up. I was directed to a conference room with a table large enough to seat 20 people. Interviewer did not turn on the lights. I was asked about 5 questions, but Interviewer had not read my letter or resume, and seemed unclear on the position I was applying for. Interview lasted about 10 minutes. I never heard back.
Interview questions [1]
Question 1
Will you be able to speak to customers in a calm manner?
I applied online. The process took 3 weeks. I interviewed at Magellan Health (Saint Louis, MO)
Interview
Virtual video interview, lasted around 30 minutes. They asked about related job experiences, they described the job in detail since it was related to behavioral health and gave the option if you would be interested in working with crisis calls.
Interview questions [1]
Question 1
We receive crisis calls are you comfortable with speaking with members that may be in a crisis.
Easy and inviting. Felt comfortable and pleasant. Seems like an upbeat environment. Seems like a nice and professional place to work. Staff is on a tight schedule so no major delays in appointments.
I applied online. I interviewed at Magellan Health
Interview
Easy going, casual It was very friendly and simple. No loaded questions or anything Straight forward and interesting as far as interview goes All thoughts expressed and nothing held back. Interviewer seemed honest but stressed. Company seemed a bit disorganized which is a red flag
Interview questions [1]
Question 1
What makes you stand out to be considered for the position and do you feel like you can handle the tasks listed?