I applied online. The process took 2 weeks. I interviewed at Medallia (London, England) in Jan 2021
Interview
Four step process with casual Zoom interviews with Recruiter, Manager, Senior Manager and Colleague. No assessment, case studies or panel interviews. Very relaxed and low stress with clarity at each step.
Interview questions [1]
Question 1
Q: Tell me about building relationships with customer stakeholders.
I only had a preliminary conversation with a recruiter. She asked me basic questions about my background and my interest in customer success. She did not really engage my questions about the company culture. I knew there wouldn't be a second conversation about ten minutes into the call.
I applied through an employee referral. I interviewed at Medallia
Interview
Applied as an internal referral from a current Medallia employee. HR contacted me to set up an initial screening. After the initial call I had 4 interviews. All were conducted by phone and video chat as everyone was in a different location.
Interview questions [1]
Question 1
Describe a negative client experience and how you handled it.
Customer Success Manager applicants have rated the interview process at Medallia with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 52% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 16 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Medallia overall takes an average of 30 days.
Common stages of the interview process at Medallia as a Customer Success Manager according to 5 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 33%
Drug test: 17%
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