Is Medallia a good company to work for?

Medallia has an overall rating of 3.0 out of 5, based on over 1,176 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 35% of employees would recommend working at Medallia to a friend and 22% have a positive outlook for the business. The best reviews about Medallia have been left by employees working as Solutions Consultant , Sales Director and Sales Development Representative (SDR) .

Does Medallia pay their employees well?

According to anonymously submitted Glassdoor reviews, Medallia employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Medallia. This rating has been stable over the past 12 months.

How satisfied are employees working at Medallia?

35% of Medallia employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Medallia 3.9 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Medallia?

Sales Director (60) , Software Engineer (49) , Sales (40) , Senior Software Engineer (40) , Senior Analyst (24) , Sales Development Representative (SDR) (23) , Software Engineer II (20) , Analyst (18) , Program Manager (18) , Solutions Consultant (18) , Manager (15) , Account Executive (14) , Professional Services (14) , Director (12) , Customer Success Manager (11)

What are the pros of working at Medallia according to real employee reviews?

"People were great and helpful." ((in 145 reviews)); "Great culture and fun to be around space." ((in 117 reviews)); "Good benefits within the company" ((in 58 reviews)); "work life balance is great" ((in 50 reviews)); "Lots of great colleagues that I’ve met here but most have left or been pushed out" ((in 31 reviews))

What are the cons of working at Medallia according to real employee reviews?

"Goalposts always moving, constant layoffs, teams shrinking left and right" ((in 41 reviews)); "Clueless leadership." ((in 38 reviews)); "Not clear career path and training." ((in 21 reviews)); "Bad managers seem to be an epidemic here." ((in 20 reviews)); "Employees routinely complain about poor communication and often feel they are not getting honest info." ((in 10 reviews))

What are employees saying about Medallia layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Medallia layoffs and their outlook for job security at Medallia in 2026.

What are the top reviewed Medallia locations?

Palo Alto , San Francisco , San Mateo , New York , Austin , Pleasanton , Washington , Denver , Chicago , Raleigh , Boston , Los Angeles , San Jose , Salt Lake City , Dallas , San Diego , Philadelphia , Columbia , Kansas City , Phoenix , Houston , Manchester , Seattle , Charleston , Atlanta , Tysons Corner , Newark , Birmingham , St. George , Maine

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Medallia

Medallia reviews

3.0

35% would recommend to a friend

(1,002 total reviews)

Mark Bishof

31% approve of CEO

22% positive business outlook

Ratings by category

3.9

Work/Life balance

3.5

Diversity & inclusion

3.3

Compensation and benefits

3.0

Culture & values

2.6

Career opportunities

2.4

Senior management

Medallia has an employee rating of 3.0 out of 5 stars, based on 1,002 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Medallia employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jul 1, 2026

Poor management and slow company culture hinder potential

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

4.0

Jun 26, 2026

Fully remote work but strict KPI challenges

Senior technical analyst

Recommend

CEO approval

Business Outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

3.0

Jun 11, 2026

Great people and fun culture, but uncertainty persists

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Great people and a fun culture

Cons

Changes and uncertainty make it hard to stay

Viewing 1 - 3 of 1,002 Reviews

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Jobs at Medallia

Medallia Strategy Analytics, Analyst

Site Reliability Engineer II

Senior Manager, Services Consulting

Client Services, Consultant (Public Sector)

Field Marketing, Senior Manager, Strategic Events & Executive Experiences