Guest Experience applicants have rated the interview process at Merlin Entertainments with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.3% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 2 weeks. I interviewed at Merlin Entertainments (Birmingham, England) in Jun 2019
Interview
The process began with maybe 60 people ( Pre-covid) getting a tour of the facilities, then we had several teams exercise consistently monitored, after this, we had an interview with consisting of generic interview questions
I interviewed at Merlin Entertainments (London, England)
Interview
Group interview followed by 1:1 with a senior manager. Questions were around hypothetical guest experience. How to deal with complaints, what if a technical issue occurred while operating a ride etc.
Interview questions [1]
Question 1
Introduce and describe yourself, your hobbies and why are you here today
I applied online. The process took 1 week. I interviewed at Merlin Entertainments
Interview
Relatively informal process keeping me at ease and being quite friendly. Had a few laughs in the interview and went smoothly. Offered the job a few days later having been phoned up. Apparently some received a rejection email despite having the job though.
Interview questions [1]
Question 1
How would you work with a child compared to with an adult in your day job.