I applied in-person. The process took 3 weeks. I interviewed at Merlin Entertainments (Sydney) in Jun 2024
Interview
Involved both group tasks and individual tasks, including introducing a specific item that holds sentimental value, doing group problem solving activities and a brief one-to-one interview. A large group of interviewees were there.
I interviewed at Merlin Entertainments in Dec 2020
Interview
2 stages. First is a group assessment where they ask you to do an activity and see your team working skills. Next is a 1-1 interview where they ask you about your experience
Interview questions [1]
Question 1
Experience is customer service And what I do in my spare time
Customer Service Representative applicants have rated the interview process at Merlin Entertainments with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.3% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Merlin Entertainments as a Customer Service Representative according to 1 Glassdoor interviews include:
One on one interview: 50%
Skills test: 50%
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