I applied online. The process took 2 weeks. I interviewed at Metromile (Tempe, AZ) in Sep 2015
Interview
I applied online and was called for a phone screening interview with a recruiter a few weeks later. They were very accommodating with the time of my interview, which had to be later in the afternoon.
I was interviewed by three people. They set expectations of front, that this is a start up company and that you have to be willing to be flexible. All of them asked important questions though, about my experience and what I could bring to the table. I was given a tour of the office as well. After leaving I was called on my way home by the recruiter and was offered the job.
Interview questions [1]
Question 1
If I asked your boss right now about your performance what would he or she say?
I applied online. The process took 2 weeks. I interviewed at Metromile (Tempe, AZ) in Feb 2019
Interview
It was a fairly quick process. When you go in to interview, they really make you feel welcome! Seems like a truly awesome company and I'm excited to start my career there! I actually received another slightly higher offer from a second company as well, however, I still picked Metromile because of how awesome the vibe is. They seem to really care about their employees and are definitely doing something right to be rated a 4.5 on glassdoor!
Interview questions [1]
Question 1
Tell me about a time you had to speak with an angry customer, and how did you handle that call
I applied online. The process took 2 weeks. I interviewed at Metromile (Tempe, AZ) in Feb 2019
Interview
It's a fairly quick process, had both a phone interview and in-person interview and received an offer all within 2 weeks. They really make you feel welcome when you go into the office to interview. Seems like an overall great company! I received a slightly higher offer with another company but still ended up choosing Metromile because of the overall vibe that I felt.
Interview questions [2]
Question 1
Tell me about a time when you had to talk to speak to an angry customer and how you handled the call
Senior Customer Experience Advocate applicants have rated the interview process at Metromile with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Experience Advocate roles take an average of 16 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Metromile overall takes an average of 21 days.
Common stages of the interview process at Metromile as a Senior Customer Experience Advocate according to 4 Glassdoor interviews include:
Phone interview: 40%
One on one interview: 40%
Drug test: 20%
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