Customer Service Associate applicants have rated the interview process at Michaels with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 67.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 5 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Michaels overall takes an average of 12 days.
Common stages of the interview process at Michaels as a Customer Service Associate according to 6 Glassdoor interviews include:
Drug test: 22%
One on one interview: 22%
IQ intelligence test: 22%
Presentation: 11%
Group panel interview: 11%
Skills test: 11%
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I applied online. The process took 1 week. I interviewed at Michaels (Tampa, FL) in Oct 2014
Interview
Print out your application from Michaels.com and bring your completed app in to the store. A manager will contact you in one to two weeks depending on application volume and season. The interview is simple- a mostly common sense Q & A sit-down with one to two managers. Questions have more to do with character and integrity than craft knowledge/skill set.
Interview questions [1]
Question 1
What would you do if you caught a customer trying to steal?
If you love crafts and don't mind memorizing where a million things are, you should do pretty well. I was emailed and then we set up an interview in the next few weeks. Group interview was fun, wanted someone with reliable availability
Interview questions [1]
Question 1
If you could only pick one craft to do for the rest of your life, what would it be?
This was a simple interview process and the managers were very nice. I walked in the store with my resume and landed an on the spot interview. Within a few days I was notified that I got the position.
I applied online. I interviewed at Michaels (St. John's, NL) in Aug 2020
Interview
brief. told me about the role. asked about my resume, what i was doing in university and offered me the job on the spot. Store manager was the interviewer, she was nice